COVID-19 toolkit available
How we can help you right now
Our COVID-19 toolkit offers a safer workflow for staff and patients in the midst of the pandemic.
ER Express supports acute care facilities like EDs, urgent cares, and walk-in clinics with queuing technology that preserves social distancing, including:
- Online virtual waiting room or text to join waiting list.
- Scheduling for telehealth appointments
- Text-based wait time and treatment time patient notifications.
- Pre-screening questionnaires and interactive chat bot that can give patients instructions, answer questions, and direct them to virtual care or PCP.
- Patient referrals electronically from local PCPs, telehealth, etc. – For EDs only
Virtual waiting room
Take control over the waiting process by digitizing it. Our digital patient queuing tool helps to promote social distancing while redistributing patient arrival times and onsite wait times.
- Online – Give patients the option to hold their spot in line online and wait from home, not your waiting room.
- Walk-in – For walk-in patients, allow them to get in line via text message and wait from their car.
Telehealth scheduling
If you already have a telehealth solution or are considering one, we offer the ability for your staff to set a telehealth schedule based on physician availability and allow patients to select from an offering of times to book their virtual visit. Why is the ability to schedule virtual visits online important? Here’s a few advantages:
- Answering phones is a drain on staff time. Allowing patients to book their appointment online frees up the phone lines.
- Patients can select a time that works for them rather than waiting on a physician to show up.
- Patients can book their appointment after hours.
- Staff have insight of patient information, including visit reason, ahead of time.
- Online booking allows for communication between patients and staff via text, email, or phone.
Text-based communication
Both walk-in and online check-in patients sign in upon arrival from their phones instead of a kiosk from a safer distance, such as from the parking lot. Here’s how it works:
- Ask patients to send a text with your unique keyword from their car.
- They’ll receive a simple, online sign-in form to collect their basic information and put them in line.
- Automated texts instruct patients to remain in their car and set expectations around the waiting process.
- You can call patients and/or trigger a text when you are ready to see them.
Pre-screening chatbot
Install a chatbot on your website that pre-screens patients for COVID-19.
- Customize chatbot questionnaire as CDC guidelines change.
- Direct patients to the appropriate level of care based on their responses.
- Quick and easy installation.
Electronic patient referrals (ED only)
Make it painless and easy for local healthcare providers to send your Emergency Department patient referrals via our ER Passport tool.
- Save time – Providers can notify you electronically when they need to send a patient for your hospital’s drive-through testing service.
- Improve communication – Receive the patient’s lab order in advance from their provider, along with demographics and contact information so you can communicate instructions to the patient before they arrive.
A rapid deployment
We know time is of the essence for many healthcare facilities right now, which is why we are implementing our COVID-19 within a 2-week period.
- ✓ No obligation
- ✓ 10-15 day implementation
- ✓ Remote delivery with website set up assistance
- ✓ Custom workflow and staff training
- ✓ EMR / practice management platform integration optional
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10275 W Higgins Rd
Suite 250
Rosemont, IL 60018 -
(470) 283-7860 -
