COVID-19 toolkit available

• Answering phones is a drain on staff time. Allowing patients to book their appointment online frees up the phone lines.
• Patients can select a time that works for them rather than waiting on a physician to show up.
• Patients can book their appointment after hours.
• Staff have insight of patient information, including visit reason, ahead of time.
• Online booking allows for communication between patients and staff via text, email, or phone.

Both walk-in and online check-in patients sign in upon arrival from their phones instead of a kiosk from a safer distance, such as from the parking lot. Here’s how it works:

• Ask patients to send a text with your unique keyword from their car.
• They’ll receive a simple, online sign-in form to collect their basic information and put them in line.
• Automated texts instruct patients to remain in their car and set expectations around the waiting process.
• You can call patients and/or trigger a text when you are ready to see them.

 
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Install a chatbot on your website that pre-screens patients for COVID-19.

• Customize chatbot questionnaire as CDC guidelines change.
• Direct patients to the appropriate level of care based on their responses.
• Quick and easy installation.

 
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Make it painless and easy for local healthcare providers to send your Emergency Department patient referrals via our ER Passport tool.

• Save time – Providers can notify you electronically when they need to send a patient for your hospital’s drive-through testing service.
• Improve communication – Receive the patient’s lab order in advance from their provider, along with demographics and contact information so you can communicate instructions to the patient before they arrive.

 
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