Create convenient, wait-time reducing, communication-enhancing points of access for both low-acuity and high-acuity patients using our online check-in and digital patient referral tools.
Using our online check-in tool, block off times when the ED is most busy, while opening up slots when you have more capacity to handle lower-acuity patients. They can then get in line online and wait remotely, de-congesting the waiting room and creating a better patient experience overall.
Streamline communication and coordination between referring provider offices and the emergency department by using ER Passport, a secure, web-based patient referral system. No more phone calls, just a simple and secure online former providers to fill out and submit so your staff has the patient’s details on-hand in our queue manager.
Send automated texts to online check-in patients through every step of their visit. Afterwards grab their feedback with a quick automated follow-up text survey and encourage them to write your ED an online review. For referring providers, as soon as you disposition patients, they’ll receive an email with their patient’s disposition status.
Make it easier for your referring partners to send patients over and preserve their information, while automating text communication to patients waiting from home.
Providers and ED staff spend less time on the phone when patients are referred online, while low acuity patients have the option to reduce their time spent in your lobby by waiting at home instead.
Making it convenient for both patients and referring providers to access your ED via online tools, will help you stand out from the competition.
Online check-in and digital patient referrals add convenience, save time, and can reduce wait times – all perks that make your patients happier.
Greg Jones | ED Patient Care Supervisor and Heart Safe Coordinator | St. Francis Regional Medical Center
Learn more about how ER Express can support your Emergency Department through our online scheduling and digital patient referral tools.