Make health care visits convenient and efficient for your pet owners and vet staff. Our Virtual Waiting Room platform lets pet owners schedule appointments, complete forms, and secure their place in line via mobile device and gives vet staff access to intake information right when they need it.
Need a better way to consolidate communication, streamline your workflow, and manage expectations? By combining our online scheduling, mobile queuing, and digital intake services into one cohesive experience, we’re supporting veterinary clinics and animal health facilities in creating a more positive and efficient experience for both pet owners and vet staff.
1
ONLINE SCHEDULING
Pet owners can opt to save their spot in your virtual queue via a scheduling widget on your website and do their waiting from home. They will receive instructions on what to do when they arrive via text message.
Emily, when you arrive, please stay in your car and reply “1” to let us know you’ve arrived.
Welcome to Pawsitive Animal Clinic! Click here to sign-in
2
MOBILE QUEUING
On arrival, pet owners have the option to join your waitlist or queue by signing in on their phone from the car, parking lot, or lobby. This lets vet staff know they’ve arrived, and for walk-in pet owners, this is their entry into your queue as an estimated treatment time is automatically assigned. Auto text alerts are sent out letting pet owners know about their wait status.
3
DIGITAL INTAKE
Once sign-in is complete, pet owners are prompted by a text link to complete your digitized, mobile-friendly registration, consent-to-treat, and other intake forms and submit from their phone while they wait. Vet staff then receive the forms ready for download and attached to each patient in the queue.
Welcome to Pawsitive Animal Clinic! Click here to sign-in
Allowing pet owners to check in, and complete intake from their phone gives pet owners a more convenient way to access healthcare
Providing the tools pet owners want for safe, convenient access to healthcare turns first-time visitors into loyal pet owners
Automating the check-in process reduces phone calls and paperwork and streamlines communication with pet owners
Keeping pet owners in the loop via automated SMS messages and gathering their feedback creates a happier patient experience
Self-service options that pet owners can do entirely on their phone means less time your vet staff spends on the phone
Our algorithm uses historical patient data and current throughput to calculate and assign accurate treatment times
Communicate with, view, and control the flow of both walk-in and online pet owners in one place
Download submitted PDF files of the digital forms pet owners complete on their phone
Auto text pet owners ready-to-treat wait time delay, post-dispo survey, and customized messages
Access real-time, custom reports showcasing patient volume, visit types, feedback, ratings & more
Learn more about how ER Express can support your veterinary practice, ER, lab, imaging, testing facility, pharmacy, animal health facility, or outpatient clinic through our veterinary virtual waiting tools.
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