Make health care visits convenient and efficient for your patients and staff. Our Virtual Waiting Room platform lets patients schedule appointments, complete forms, and secure their place in line via mobile device and gives staff access to intake information right when they need it.
Need a better way to consolidate communication, streamline your workflow, and manage expectations? By combining our online scheduling, mobile patient queuing, and digital patient intake services into one cohesive experience, we’re supporting urgent care clinics, animal health facilities, occupational health, and emergency departments in creating a more positive and efficient experience for both patients and staff.
1
ONLINE SCHEDULING
Patients can opt to save their spot in your virtual queue via a scheduling widget on your website and do their waiting from home. They will receive instructions on what to do when they arrive via text message.
Emily, when you arrive, please stay in your car and reply “1” to let us know you’ve arrived.
Welcome to Westwood Urgent Care! Click here to sign-in
2
MOBILE PATIENT QUEUING
On arrival, both walk-in patients and patients who got in line online, sign in on their phones from their car, parking lot, or lobby. This lets staff know they’ve arrived, and for walk-in patients, this is their entry into your queue as an estimated treatment time is automatically assigned. Auto text alerts are sent out letting patients know about their wait status.
3
DIGITAL PATIENT INTAKE
Once sign-in is complete, patients are prompted by a text link to complete your digitized, mobile-friendly registration, consent-to-treat, and other intake forms and submit from their phone while they wait. Staff then receive the forms ready for download and attached to each patient in the queue.
Welcome to Westwood Urgent Care! Click here to sign-in
Allowing patients to check in, and complete intake from their phone gives patients a more convenient way to access healthcare
Providing the tools patients want for safe, convenient access to healthcare turns first-time visitors into a loyal patients
Automating the check-in process reduces phone calls and paperwork, and streamlines communication with patients
Keeping patients in the loop via automated SMS messages and gathering their feedback creates a happier patient experience
Self-service options that patients can do entirely on their phone means less time your staff spends on the phone
Our algorithm uses historical patient data and current throughput to calculate and assign accurate treatment times
Communicate with, view, and control the flow of both walk-in and online patients in one place
Download submitted PDF files of the digital forms patients complete on their phone
Auto text patients ready-to-treat, wait time delay, post-dispo survey, and customized messages
Access real-time, custom reports showcasing patient volume, visit types, feedback, ratings & more
Learn more about how ER Express can support your urgent care, ER, lab, imaging, testing facility, pharmacy, animal health facility, or outpatient clinic through our virtual waiting tools.
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