Virtual Waiting

Make health care visits convenient and efficient for your patients and staff. Our Virtual Waiting Room platform lets patients schedule appointments, complete forms, and secure their place in line via mobile phone or computer, and gives staff access to intake information right when they need it.

Create a Contactless Patient Experience with a 3-in-1 Approach

Need a better way to navigate the uncertainty and complications of the global pandemic? By combining our online scheduling, mobile patient queuing and digital patient intake services into one cohesive experience, we’re supporting urgent cares, labs, testing facilities, pharmacies, and outpatient clinics in creating a more efficient, low-contact experience for both patients and staff.

Convenience for all types of care






How It Works



Book a visit time online

Patients can opt to save their spot in your virtual queue via a scheduling widget on your website and do their waiting from home. They will receive instructions on what to do when they arrive via text message.

Emily, when you arrive, please stay in your car and reply “1” to let us know you’ve arrived.

Welcome to Westwood Urgent Care! Click here to sign-in



Sign in via mobile device

On arrival, both walk-in patients and patients who got in line online, sign in on their phones from their car, parking lot, or lobby. This lets staff know they’ve arrived, and for walk-in patients, this is their entry into your queue as an estimated treatment time is automatically assigned. Auto text alerts are sent out letting patients know about their wait status.



Complete intake forms digitally

Once sign-in is complete, patients are prompted by a text link to complete your digitized, mobile-friendly registration, consent-to-treat, and other intake forms and submit from their phone while they wait. Staff then receive the forms ready for download and attached to each patient in the queue.

Welcome to Westwood Urgent Care! Click here to sign-in

The Benefits, Broken Down

Provide low-contact access

Allowing patients to wait, sign in, and complete their registration remotely lowers the risk of infection

Attract new patients

Providing the tools patients want for safe, convenient access to healthcare turns first-time visitors into a loyal patients

Increase efficiency

Automating the check-in process reduces phone calls and paperwork, and streamlines communication with patients

Manage patient expectations

Keeping patients in the loop via automated SMS messages and gathering their feedback creates a happier patient experience

Reduce staff workload

Self-service options that patients can do entirely on their phone means less time your staff spends on the phone

Optimize throughput

Our algorithm uses historical patient data and current throughput to calculate and assign accurate treatment times

Tools That Keep Your Staff in Control

Virtual waitlist

Communicate with, view, and control the flow of both walk-in and online patients in one place

Patient intake forms

Download submitted PDF files of the digital forms patients complete on their phone

Patient notifications

Auto text patients ready-to-treat, wait time delay, post-dispo survey, and customized messages

On-demand reporting

Access real-time, custom reports showcasing patient volume, visit types, feedback, ratings & more

Put the Safety of Your Patients and Staff First

Learn more about how ER Express can support your urgent care, ER, lab, imaging, testing facility, pharmacy, telehealth, or outpatient clinic through our virtual waiting tools.