Online Check-in

Allow Pet Owners to Self-Schedule Remotely and Wait From Anywhere

Give your low-acuity clients the opportunity to save time, wait remotely, and schedule their visit for a time that works best for them by using Check-in Express, a cloud-based online check-in tool that seamlessly integrates into your health system’s website.

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How It Works

1

Hold a spot in line

Clients select a preferred time and location for their visit through your website.

2

Avoid the waiting room

Clients wait from the comfort of home and show up at their designated arrival time.

3

Have a better experience

With easier access and the convenience of remote waiting, pet owners have a more positive visit.

Now Integrated with ezyVet!

We are excited to announce that ER Express is now fully integrated with ezyVet! This powerful collaboration streamlines your practice management by seamlessly connecting ER Express’s online check-in and digital intake tools with ezyVet’s comprehensive veterinary software. Request a demo today to see how this integration can elevate your clinic’s efficiency and enhance the overall experience for your staff and clients.

What You Get

Website Plug-in Pack

Create a convenient and engaging online experience for your clients through our easy and quick to implement veterinary online check-in tools.

Client Text Messages

Keep in touch and manage expectations for pet owners after they check in with automated and two-way text alerts.

Client Surveys

Automatically solicit feedback from pet owners post-discharge with a quick customizable text-based survey.

Queue Manager

Your vet staff has easy access to a secure web-based control panel to track and manage incoming client arrivals.

ER Express control panel

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Tangible results

95% patient satisfaction pie chart

Pet Owner satisfaction

33% more commercially insured patients pie chart

More commercially insured patients

35% first time patients pie chart

First-time pet owners

51% of patients arrival time was influenced by online check-in pie chart

Check-in influenced arrival time

Increase client satisfaction

Pet owners who use online check-in enjoy the convenience of scheduling their visit and avoiding the waiting room.

Stagger arrival times

Restrict check-ins during busier times to reduce surges. Shift volume to off-peak hours.

Attract new pet owners

Draw incremental volume. 36% of pet owners say online check-in influenced which provider they chose.

Improve door-to-bed times

77% of all online check-in pet owners have door-to-bed times of 20 minutes or less.

Drive conversion rates

Convert website visitors into clients. 48% of visitors complete online check-in.

Load balance client flow

Draw clients to your locations with the most capacity in real-time.

Shorten wait times

Pet owners experience shorter wait times in your lobby when they can do more of their waiting at home.

Reduce LWBS

Facilities see a 33% reduction in LWBS shortly after launching online check-in.

Enrich payor mix

Online check-in attracts a tech-savvy demographic with busy lifestyles looking for convenience.

"When people don’t feel good, they don’t want to sit around in a waiting room; it’s always more convenient to wait at home. So, [online check-in] is one of my favorite features...Again, [it's about] making it more accessible to consumers for when they need healthcare."

Lindsay Dossey

Director Marketing, Community Relations & Volunteer Services | Cullman Regional Medical Center

A more convenient experience that your pet owners & vet staff will love.