Online Check-in

Allow Patients to Self-Schedule Remotely and Wait From Anywhere

Give your low-acuity patients the opportunity to save time, wait remotely, and schedule their visit for a time that works best for them by using Check-in Express, a cloud-based online check-in tool that seamlessly integrates into your health system’s website.

Play Video

How It Works

1

Hold a spot in line

Patients select a preferred time and location for their visit through your health system’s website.

2

Avoid the waiting room

Patients wait from the comfort of home and show up at their designated arrival time.

3

Have a better experience

Patients feel empowered and experience less anxiety associated with being in a crowded waiting room.

1 in 8 patients
come to our urgent care centers through the ER Express tool and a patient who checked in online is probably a customer we would not have without it.”

Shaun Ginter
MBA, FACHE President & CEO | CareWell Urgent Care

What You Get

Website Plug-in Pack

Create a convenient and engaging online experience for your patients through our easy and quick to implement check-in tools.

Patient Text Messages

Keep in touch and manage expectations for patients after they check in with automated and two-way text alerts.

Patient Surveys

Automatically solicit feedback from patients post-discharge with a quick customizable text-based survey.

Queue Manager

Your staff has easy access to a secure web-based control panel to track and manage incoming patient arrivals.

ER Express control panel

Ready to talk?

Tangible results

95% patient satisfaction pie chart

Patient satisfaction

33% more commercially insured patients pie chart

More commercially insured patients

35% first time patients pie chart

First-time patients

51% of patients arrival time was influenced by online check-in pie chart

Check-in influenced arrival time

Increase patient satisfaction

Patients who use online check-in enjoy the convenience of scheduling their visit and avoiding the waiting room.

Stagger arrival times

Restrict check-ins during busier times to reduce surges. Shift volume to off-peak hours.

Attract new patients

Draw incremental volume. 36% of patients say online check-in influenced which provider they chose.

Improve door-to-bed times

77% of all online check-in patients have door-to-bed times of 20 minutes or less.

Drive conversion rates

Convert website visitors into patients. 48% of visitors complete online check-in.

Load balance patient flow

Draw patients to your locations with the most capacity in real-time.

Shorten wait times

Patients experience shorter wait times in your lobby when they can do more of their waiting at home.

Reduce LWBS

Facilities see a 33% reduction in LWBS shortly after launching online check-in.

Enrich payor mix

Online check-in attracts a tech-savvy demographic with busy lifestyles looking for convenience.

"...Our Jeffersontown Express Care clinic has definitely experienced an increase in patients through this program. They have struggled with visibility and I feel that this has greatly improved their volumes.”

Pamela D. McSwain

Director of Operations | Baptist Health Express Cares

A more convenient experience that your patients & staff will love.