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Online Patient Check-in | ER Express
Patients are happier in their living
room than in your waiting room.
Allow low-acuity patients to hold their spot in line online for their emergency room or urgent care visit using Check-in Express, a cloud-based tool that seamlessly integrates into your health system’s website.

How it works


1
Hold a spot in line
Patients select a preferred time and location for their visit to the ER or urgent care through your health system’s website.
2
Avoid the waiting room
Patients wait from the comfort of home and show up at their designated arrival time.
3
Have a better experience
Patients feel empowered and experience less anxiety associated with sitting in a crowded waiting room.
quote

1 in 8 patients

come to our urgent care centers through the ER Express tool and a patient who checked in online is probably a customer we would not have without it.
Shaun Ginter
MBA, FACHE President & CEO   |   CareWell Urgent Care

What you get

Web Plug-in Pack
Web plug-in pack
Ensure a cohesive and intuitive online experience for your patients.
  • Custom web graphics
  • Dynamic book-now button
  • Mobile-ready online check-in form

Patient text messages
Keep in touch with patients after they check in with automated text alerts.
  • Provide confirmation of check-ins
  • Manage patient expectations
  • Offer easy navigation to your location via GPS
Patient Text Messages

Patient Surveys
Patient surveys
Automatically solicit feedback from patients post-discharge.
  • Customize survey questions
  • Deliver positive staff reinforcement
  • Monitor service quality; address issues in real-time

Queue manager
Your staff has easy access to a secure web-based control panel.
  • See incoming patient information
  • Control time slot availability
  • Run analytics and export patient data
Queue Manager
Ready to talk?

Tangible results

95% Patient Satisfaction
Patient satisfaction
95% Patient Satisfaction
More commercially insured patients
95% Patient Satisfaction
First-time patients
95% Patient Satisfaction
Check-in influenced arrival time

Increase patient satisfaction
Patients who use online check-in enjoy the convenience of scheduling their visit and avoiding the waiting room.
Stagger arrival times
Restrict check-ins during busier times to reduce surges. Shift volume to off-peak hours.
Attract new patients
Draw incremental volume. 36% of patients say online check-in influenced which provider they chose.
Improve door-to-bed times
77% of all online check-in patients have door-to-bed times of 20 minutes or less.
Drive conversion rates
Convert website visitors into patients. 48% of visitors complete online check-in.
Load balance patient flow
Draw patients to your locations with the most capacity in real-time.
Shorten wait times
Patients experience shorter wait times in your lobby when they can do more of their waiting at home.
Reduce LWBS
Facilities see a 33% reduction in LWBS shortly after launching online check-in.
Enrich payor mix
Online check-in attracts a tech-savvy demographic with busy lifestyles looking for convenience.
quote
[A quarter are new patients, and those tech-savvy customers]...are generally more likely to have credit cards and good insurance...
It's been nothing but a benefit.”
Dr. Steve Edelstein
Assistant ER Director   |   Northwestern Lake Forest Hospital
Online 								Check-in HIPAA-compliant
Online 								Check-in Custom implementation
Online 								Check-in No hardware to install
Online 								Check-in Cloud-based
Online 								Check-in Acuity-based safety filter
Online 								Check-in No software to install
green checkmark Mobile-friendly
green checkmark Simple 2-step workflow
green checkmark Private label
A more convenient experience that your patients & staff will love.