Online Check-in

Allow Patients to Self-Schedule Remotely and Wait From Anywhere

Give your low-acuity patients the opportunity to save time, wait remotely, and schedule their visit for a time that works best for them by using Check-in Express, a cloud-based online check-in tool that seamlessly integrates into your health system’s website.

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How It Works


Hold a spot in line

Patients select a preferred time and location for their visit through your health system’s website.


Avoid the waiting room

Patients wait from the comfort of home and show up at their designated arrival time.


Have a better experience

Patients feel empowered and experience less anxiety associated with being in a crowded waiting room.

1 in 8 patients
come to our urgent care centers through the ER Express tool and a patient who checked in online is probably a customer we would not have without it.”

Shaun Ginter
MBA, FACHE President & CEO | CareWell Urgent Care

What You Get

Website Plug-in Pack

Create a convenient and engaging online experience for your patients through our easy and quick to implement check-in tools.

Patient Text Messages

Keep in touch and manage expectations for patients after they check in with automated and two-way text alerts.

Patient Surveys

Automatically solicit feedback from patients post-discharge with a quick customizable text-based survey.

Queue Manager

Your staff has easy access to a secure web-based control panel to track and manage incoming patient arrivals.

ER Express control panel

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Tangible results

95% patient satisfaction pie chart

Patient satisfaction

33% more commercially insured patients pie chart

More commercially insured patients

35% first time patients pie chart

First-time patients

51% of patients arrival time was influenced by online check-in pie chart

Check-in influenced arrival time

Increase patient satisfaction

Patients who use online check-in enjoy the convenience of scheduling their visit and avoiding the waiting room.

Stagger arrival times

Restrict check-ins during busier times to reduce surges. Shift volume to off-peak hours.

Attract new patients

Draw incremental volume. 36% of patients say online check-in influenced which provider they chose.

Improve door-to-bed times

77% of all online check-in patients have door-to-bed times of 20 minutes or less.

Drive conversion rates

Convert website visitors into patients. 48% of visitors complete online check-in.

Load balance patient flow

Draw patients to your locations with the most capacity in real-time.

Shorten wait times

Patients experience shorter wait times in your lobby when they can do more of their waiting at home.

Reduce LWBS

Facilities see a 33% reduction in LWBS shortly after launching online check-in.

Enrich payor mix

Online check-in attracts a tech-savvy demographic with busy lifestyles looking for convenience.

"...Our Jeffersontown Express Care clinic has definitely experienced an increase in patients through this program. They have struggled with visibility and I feel that this has greatly improved their volumes.”

Pamela D. McSwain

Director of Operations | Baptist Health Express Cares

A more convenient experience that your patients & staff will love.