The ER Express technology keeps patients on our website the entire time, which helps us build market share while strengthening our brand.
Dolores Ware Dir. Marketing & Community Relations Gwinnett Medical Center
220 electronic referrals meant 220 phone calls my staff did not have to take. (Wellstar Kennestone handles 130,000 ED visits per year)
Vicki Coppola ED Manager WellStar Kennestone
Real-time alerts help us with service recovery and the positive feedback helps me recognize the hard work our nurses do. (Piedmont averages 1500+ real-time patient feedback responses per month)
Connie McIntyre Clinical Lead Piedmont Medical Center
The Check-in Express tool on our website has been very effective for CareWell in improving efficiency and driving volume. One in eight patients comes to our urgent care centers through the ER Express tool and a patient who checked in online is probably a customer we would not have without it.
Shaun Ginter, MBA, FACHE President & CEO CareWell Urgent Care
ER Express worked with us to customize the solution to fit our brand and patients started using online check-in within 24 hours of the go-live.
Kristyn Eldridge Marketing Team Leader First Choice ER
[A quarter are new patients, and those tech-savvy customers]...are generally more likely to have credit cards and good insurance [than others]...It's been nothing but a benefit.
Dr. Steve Edelstein Assistant ER Director Northwestern Lake Forest Hospital
Check-in-Expresstm is not to be used for life threatening conditions. If you experience life-threatening conditions, do NOT make or wait for a reservation; instead, call 911 or go to the nearest ER immediately.