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  • WHY ER Express
  • Solutions  
    • Virtual Waiting
    • Digital Intake
    • Online Check-in
    • DIGITAL QUEUING
    • Online Referrals
  • BY Facility  
    • Urgent Cares
    • Emergency Departments
    • Animal Health
  • About Us  
    • About Us
    • Customer Stories
    • Resources
Menu
  • WHY ER Express
  • Solutions  
    • Virtual Waiting
    • Digital Intake
    • Online Check-in
    • DIGITAL QUEUING
    • Online Referrals
  • BY Facility  
    • Urgent Cares
    • Emergency Departments
    • Animal Health
  • About Us  
    • About Us
    • Customer Stories
    • Resources
Contact Us
Menu
  • WHY ER Express
  • Solutions  
    • Virtual Waiting
    • Digital Intake
    • Online Check-in
    • DIGITAL QUEUING
    • Online Referrals
  • BY Facility  
    • Urgent Cares
    • Emergency Departments
    • Animal Health
  • About Us  
    • About Us
    • Customer Stories
    • Resources

Zero-friction queuing from the car

Zero-friction queuing protects your patients and staff while digitizing patient information and automating workflow. ER Express offers its solution at no fee to help providers face the following challenges:

  • Increased demand for walk-in services – testing, triage, flu tests
  • Minimize 1×1 interaction
  • Staffing levels cannot sustain manual steps (e.g., calling each patient)
  • Need to separate patients – send COVID-19 patients to one place, other patients (UTI, strep test, etc.) to another
You already set up a curbside process – now remove the friction

Ambulatory and acute care clinics have found that after quickly standing up new processes for patients to wait in their car, patient demand has or soon will outstrip their staff’s ability to perform these processes.

Most parts of the country have yet to face the steep curve in patients – the ‘apex’. Our customers have already told us:

  • “We were telling patients to call us from their car…we can’t keep up with the phone calls.”
  • “Every time the screening protocol changes, we have to retrain staff.”
  • “Staff are manually entering the patient’s answers…this step has become our bottleneck.”
Core features automate workflow and protect your staff

Providers and your staff get a lightweight solution that you can easily customize and requires no IT integration.

  • Customizable COVID-19 screening questions – system automatically flags high-risk patients
  • Real-time texting – reduces (and can even eliminate) the need for calling patients
  • Digital intake speeds up the process
A solution that works for everyone

A number of ambulatory clinics and health systems have deployed this solution to preserve social distance and protect their staff. This workflow suits:

  • Car-side testing
  • Walk-in clinics
  • Scheduled care
  • Telehealth

 

Customer success
Cullman Regional Medical Center uses this workflow at their urgent care clinic to manage both walk-in and scheduled arrivals. They communicate the instructions on their website, verbally, and through postcards that they hand patients. Their patients answer COVID-19 screening questions from their own phone, with no app to download, and then get a text when the staff are ready for them leave their car.

Now Integrated with ezyVet!

We are excited to announce that ER Express is now fully integrated with ezyVet! This powerful collaboration streamlines your practice management by seamlessly connecting ER Express’s online check-in and digital intake tools with ezyVet’s comprehensive veterinary software. Request a demo today to see how this integration can elevate your clinic’s efficiency and enhance the overall experience for your staff and clients.

see how it works

Tips to Save a Full-Time Employee and Boost Efficiency. Download your guide today!

Enter your name and email below to discover how you can meet a growing demand and improve pet owner satisfaction.

ER Express logo
  • 2429 Military Road, Suite 300,
    Niagara Falls, NY 14304
  • (470) 283-7860
  • info@erexpress.com

WHY ER EXPRESS

SOLUTIONS

  • Virtual Waiting
  • Digital Intake
  • Online Check-in
  • Digital Queuing
  • Online Referrals

by facility

  • Animal Health
  • Emergency Departments
  • Urgent Cares

About Us

  • About Us
  • Customer Stories
  • Resources
REQUEST DEMO
CONTACT US
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