Zero-friction queuing from the car

Zero-friction queuing protects your patients and staff while digitizing patient information and automating workflow. ER Express offers its solution at no fee to help providers face the following challenges:

• Increased demand for walk-in services – testing, triage, flu tests
• Minimize 1×1 interaction
• Staffing levels cannot sustain manual steps (e.g., calling each patient)
• Need to separate patients – send COVID-19 patients to one place, other patients (UTI, strep test, etc.) to another

Ambulatory and acute care clinics have found that after quickly standing up new processes for patients to wait in their car, patient demand has or soon will outstrip their staff’s ability to perform these processes.

Most parts of the country have yet to face the steep curve in patients – the ‘apex’. Our customers have already told us:

• “We were telling patients to call us from their car…we can’t keep up with the phone calls.”
• “Every time the screening protocol changes, we have to retrain staff.”
• “Staff are manually entering the patient’s answers…this step has become our bottleneck.”

Providers and your staff get a lightweight solution that you can easily customize and requires no IT integration.

• Customizable COVID-19 screening questions – system automatically flags high-risk patients
• Real-time texting – reduces (and can even eliminate) the need for calling patients
• Digital intake speeds up the process

A number of ambulatory clinics and health systems have deployed this solution to preserve social distance and protect their staff. This workflow suits:

• Car-side testing
• Walk-in clinics
• Scheduled care
• Telehealth