ER Express is a proud member of the athenahealth Marketplace. Our digital patient scheduling platform quickly and painlessly integrates with athenahealth, helping practices of all types rebuild their schedule density during this difficult time.
Your challenges during COVID-19
Our online booking and digital queuing tools remove from friction from the patient acquisition process. As providers stand up telehealth/virtual visit programs, they face new challenges:
Increasing schedule density (especially for telehealth)
Many telehealth vendors have a virtual waiting room, but not a sophisticated scheduling capability. As a result, they have low schedule density because they were designed for a world where patients defaulted to in-person visits and did virtual visits by exception. When virtual visits become the exception, providers find they need better acquisition and scheduling processes.
Getting patients to come in for in-person visits
Patients are understandably reluctant to come to the office. However, certain visit types require in-person evaluation. Providers need a way to fill their schedules based on the appropriate visit types. Urgent care clinics need a way to drive patients in the door for same-day/next-day care.
Preserving social distancing
Interacting with patients with new social distance norms requires new processes and tools. Once a patient has booked a visit, they still need to interact with your staff. For example, many providers want to offer patients a way to check-in from their car; others need a way to interact with patients virtually to provide support as patients learn to use telehealth.
Our solutions help fill your calendar
Our suite of web-based solutions fully integrates with athenahealth and most telehealth packages.
Online booking for telehealth
Let patients self-schedule for telehealth. Our booking widget will read your telehealth calendar and enable patients to self-schedule in advance, rather than simply entering a virtual waiting room. Our rules engine can ensure patients are seen for the appropriate visit type / symptom set.
Online booking and queuing for in-person visits
For patients who do need to make an in-person visit, our system delivers a booking solution for on-demand care and scheduled care.
Two-way texting and chatbots for patient screening and assistance
As you refill your schedule, our tools will give your staff efficient ways to communicate with patients. Two-way texting can help patients who need help getting their telehealth appointment started, and chatbots can screen and steer patients to the correct destination if they are unsure whether to book a virtual or an in-person visit.
Special COVID-19 fee schedule for athenahealth customers
With provider clinics facing a drop in visit patient volumes ranging from 25% to 80%, we understand the financial pressures you face. To help alleviate this pressure, we are offering our tool-suite at NO FEE for 60 DAYS.
✓ No implementation or up-front fees
✓ Fees waived for the first 60 days
✓ Graduated pricing based on the number of clinics or number of providers – we provide a custom quote based on your needs and size
Customer success stories
CASE IN POINT
MedNow Urgent Care
A primary care + walk-in care with eight locations implemented our chatbot and online scheduling tools to book both telehealth and in-person visits. In the first week, 60% of patients who were steered by the chatbot to using telehealth, booked an appointment online. Since March 1, 2020, they have booked 800+ telehealth appointments online.
This single location, hospital-affiliated urgent care implemented our curbside queuing tools to complement their online booking (which they already offered). Close to 100% of their urgent care patients now check-in via their own device in their car.
We can go from “yes” to “live” in five days. Based on hundreds of implementations, you will get a lightweight, easy to use system that gets patients on your calendar. Our lightweight implementation process requires only setting up an athenahealth schedule template for web scheduling (we can help you configure it), adding our booking widget to your website, and a short consultation on workflow.
✓ No software to install
✓ Minimal IT involvement
✓ Compliance & security pre-vetted by athenahealth
2971 Flowers Road South Suite 240, Atlanta, GA 30341