ER Express for athenahealth customers

Many practices offer or require patients to wait in their cars. They need to preserve safety for their staff and patients while still capturing registration data from patients. Exchanging information over the phone or going back and forth from the building to the parking lot to get patients’ ID and insurance cards takes up scare time and results in inconsistent collections. Many practices find that capturing the card on file and consent signatures results in lower collection rates and increased days AR.

Interacting with patients with new social distance norms requires new processes and tools. Staff need a way to digitally screen patients for high-risk symptoms and having staff screeners at the door creates bottlenecks and takes up valuable resources. Practices need a workflow that lets patients sign in from their car without needing staff intervention.

Many telehealth vendors have a virtual waiting room, but not a sophisticated scheduling capability. As a result, they have low schedule density because they were designed for a world where patients defaulted to in-person visits and did virtual visits by exception. When virtual visits become the exception, providers find they need better acquisition and scheduling processes.

Patients are understandably reluctant to come to the office. However, certain visit types require in-person evaluation. Providers need a way to fill their schedules based on the appropriate visit types. Urgent care clinics need a way to drive patients in the door for same-day/next-day care.

Our platform customizes the intake experience to each patient. It captures all patient data (demographic information, payment information, and consent) and automatically pushes data into AthenaNet.

• Mobile optimized.
• No app to download. Patients initiate and complete the registration from their own phone.
• 100% customizable with workflow logic based on visit type, screening questions and more.

Walk-in patients can start the sign-in process via secure text message and wait from their car.

• Patients initiate the sign-in process via secure text message and wait from the security of their car.
• Quickly writes patients into the athenaNet calendar automatically.
• Rules engine spaces patients apart based on peaks and valleys in census.

Give patients the option to self-schedule from your website for in-person visits and telehealth.

• Our booking widget will read your telehealth calendar and enable patients to self-schedule in advance, rather than simply entering a virtual waiting room.
• Our rules engine can ensure patients are seen for the appropriate visit type / symptom set.

As you refill your schedule, our tools will give your staff efficient ways to communicate with patients. Two-way texting can help patients who need help getting their telehealth appointment started, and chatbots can screen and steer patients to the correct destination if they are unsure whether to book a virtual or an in-person visit.