Our digital registration + queuing platform quickly and painlessly integrates with athenahealth, helping practices of all types deliver a low-contact check-in experience, reduce work for staff, and manage schedule density.
A new era of workflow challenges
Our digital registration and queuing tools remove friction from the patient sign-in process. As practices stand up pandemic-era workflows, they face new challenges:
Low-contact registration
Many practices offer or require patients to wait in their cars. They need to preserve safety for their staff and patients while still capturing registration data from patients. Exchanging information over the phone or going back and forth from the building to the parking lot to get patients’ ID and insurance cards takes up scare time and results in inconsistent collections. Many practices find that capturing the card on file and consent signatures results in lower collection rates and increased days AR.
Virtual waiting & screening
Interacting with patients with new social distance norms requires new processes and tools. Staff need a way to digitally screen patients for high-risk symptoms and having staff screeners at the door creates bottlenecks and takes up valuable resources. Practices need a workflow that lets patients sign in from their car without needing staff intervention.
Increasing schedule density
Many telehealth vendors have a virtual waiting room, but not a sophisticated scheduling capability. As a result, they have low schedule density because they were designed for a world where patients defaulted to in-person visits and did virtual visits by exception. When virtual visits become the exception, providers find they need better acquisition and scheduling processes.
Getting patients to come in for in-person visits
Patients are understandably reluctant to come to the office. However, certain visit types require in-person evaluation. Providers need a way to fill their schedules based on the appropriate visit types. Urgent care clinics need a way to drive patients in the door for same-day/next-day care.
Our solutions help digitize your sign-in and registration workflow
Our suite of web-based solutions fully integrates with athenahealth.
Digital registration
Our platform customizes the intake experience to each patient. It captures all patient data (demographic information, payment information, and consent) and automatically pushes data into AthenaNet.
- Mobile optimized.
- No app to download. Patients initiate and complete the registration from their own phone.
- 100% customizable with workflow logic based on visit type, screening questions and more.
Digital queuing for in-person visits
Walk-in patients can start the sign-in process via secure text message and wait from their car.
- Patients initiate the sign-in process via secure text message and wait from the security of their car.
- Quickly writes patients into the athenaNet calendar automatically.
- Rules engine spaces patients apart based on peaks and valleys in census.
Online scheduling
Give patients the option to self-schedule from your website for in-person visits and telehealth.
- Our booking widget will read your telehealth calendar and enable patients to self-schedule in advance, rather than simply entering a virtual waiting room.
- Our rules engine can ensure patients are seen for the appropriate visit type / symptom set.
Two-way texting and chatbots for patient screening and assistance
As you refill your schedule, our tools will give your staff efficient ways to communicate with patients. Two-way texting can help patients who need help getting their telehealth appointment started, and chatbots can screen and steer patients to the correct destination if they are unsure whether to book a virtual or an in-person visit.
Customer success stories
CASE IN POINT
MedNow Urgent Care
A primary care + walk-in care with eight locations implemented our chatbot and online scheduling tools to book both telehealth and in-person visits. In the first week, 60% of patients who were steered by the chatbot to using telehealth, booked an appointment online. Since March 1, 2020, they have booked 800+ telehealth appointments online.
CASE IN POINT
Cullman Regional Urgent Care
This single location, hospital-affiliated urgent care implemented our curbside queuing tools to complement their online booking (which they already offered). Close to 100% of their urgent care patients now check-in via their own device in their car.
Up and running in 5 days
We can go from “yes” to “live” in five days. Based on hundreds of implementations, you will get a lightweight, easy to use system that gets patients on your calendar. Our lightweight implementation process requires only setting up an athenahealth schedule template for web scheduling (we can help you configure it), adding our booking widget to your website, and a short consultation on workflow.
- ✓ No software to install
- ✓ Minimal IT involvement
- ✓ Compliance & security pre-vetted by athenahealth
