Provide wait time transparency and manage patient expectations while enabling staff to oversee all patients in one system that optimizes your waiting room patient flow automatically.
For urgent care staff, letting patients know when they’ll be treated has often been a guessing game. With Walk-in Express you can take control of wait time uncertainty by using smart, digital tools that learn your current and historical patient flow and automatically assign accurate treatment times.
Give patients the convenient experience they expect by allowing them to get in line from home, on-the-go, or in your lobby, via their mobile device.
Keep patients in the loop throughout their visit via automated SMS messages. Send a custom text survey after their visit to gather their feedback.
Digitize your patient queue. Our algorithm uses historical patient data and current throughput to calculate and assign accurate treatment times.
Free up your staff by allowing patients to self check-in on arrival and keeping them informed via auto-texts and a digital lobby display.
Our digital queuing technology has gone mobile to support the socially distanced experience your patients and staff want. Now patients can get in line by texting a short code to gain access to a mobile-friendly, sign-in form and wait where they feel most comfortable such as from their car or home. Staff benefit from no longer being tied up on the phone or having to go out to the parking lot with the ability to open up text communication with patients via two-way texting and automated text alerts.
1
All patients sign in upon arrival from their phone (or lobby kiosk) via a text link or QR code and are automatically added to your virtual waitlist.
2
Patients receive automated text alerts with status updates to stay in the loop. A waiting room status monitor displays patients’ place in line, their projected treatment time, and any status updates.
3
After their visit, patients can receive a quick text-based feedback survey to rate their experience.
"Our marketing team monitors online reviews closely. Your system has certainly had an impact on making sure our Google rating is 5-star."
Lindsey Dossey | VP of Marketing
Cullman Regional Urgent Care
Find out how we can integrate Walk-in Express with the EMR or practice management system your staff regularly uses.
© 2021 ER Express. All rights reserved.
