COVID-19 product updates and messaging options

ER Express has developed an initial set of patient-facing messages to help health systems respond to the emerging COVID-19 situation.

Given that health officials’ understanding of COVID-19’s risks will likely change in the upcoming weeks, we have prepared this initial set of messages to accommodate a broad set of protocols across the many health systems using our products.

We have prepared this draft to get customer feedback before we apply any settings. These screenshots do NOT represent final wording on any message (for example, whether to ask/disclaim about travel in the last 14 days vs. 30 days or which countries to include in the list of high-risk locations).

SUMMARY BY MODULE WORKFLOW

EMERGENCY DEPARTMENT & URGENT CARE MESSAGING

Online form – Disclaimers

For customers using ONLY online reservation OR our full queueing features

When patients attempt to make an online reservation, they will not be able to submit it until they check the box indicating that they have not been to China in the last 14 days or come into contact with someone diagnosed with COVID-19.

Check-in form terms & conditions checkbox

Patients will also have the option to click the link “What does this mean?” and the language in this section will be updated with coronavirus-based high-risk locations according to the CDC.

List of high-risk countries under Definition of an Emergency

Online form – Acuity filter

If a patient enters certain keywords (such as ‘corona’) we will block the patient. We recommend that urgent care clinics block patients; emergency departments may elect to either block OR flag that patient, which allows the patient to make a reservation, but applies a warning flag internally for staff to see.