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For busy veterinarians, high-quality practice management software is a must-have. With an excellent software system in place, it’s easier to manage patient flow, collect and analyze data, and communicate with clients.
Are you searching for great queue management software for your busy veterinary clinic? Here’s a quick review of the essential benefits and features to prioritize.
New or upgraded software is one of the most meaningful investments a veterinary practice owner can make. In modern medical settings, software is an integral part of nearly every process and system, from patient care to billing. Having the best product available is well worth it.
The benefits of great veterinary management software include:
Queue management software includes a suite of tools for improving patient flow and client communications. These digital patient engagement tools begin with online check-in, also known as mobile check-in or express check-in.
With mobile check-in, clients use a digital platform to check in for an appointment remotely. The check-in process is fast, convenient, paperless, and doesn’t require a phone call. The ease of use is attractive to prospective clients while saving time for staff.
After checking in online, clients can then complete the intake process on a mobile device. The process is paperless and hygienic. It’s also wonderfully convenient for clients—check-in, intake, and waiting all take place on the same user-friendly digital platform.
With a client engagement tool like Intake Express, clients can fill out their registration forms in just one or two minutes. Digital intake includes:
After the client completes the digital intake process, their info is immediately transferred to the veterinary practice. Then, reception staff can quickly access PDFs of the completed registration forms to download and add to the practice’s database.
Client engagement software makes it possible for clients to complete their check-in and intake processes remotely. That means the waiting room can be remote, too.
After clients check in to their appointments, they’re added to a virtual waiting room. On their mobile devices, they can monitor their positions in the patient queue along with the projected start time of their appointments.
With virtual waiting, clients and pets can minimize the amount of time they spend in the physical waiting room. They can wait at home, down the street, or in the parking lot until a few minutes before their appointment starts. All the while, the system keeps them informed about the movement of the queue. The projected start time of each appointment is automatically updated each time a prior appointment is concluded.
Queue management software can make veterinary referrals faster and easier. With an online system like ER Passport, referring facilities can use a convenient online form to complete the entire referral process—without the need for phone calls.
Here’s how it works:
For veterinary ERs, online referrals are a game-changer. This system streamlines the movement of data, reduces call volume, and helps your team prepare for incoming patients.
At ER Express, we help veterinarians unlock the power of great software. Our patient engagement solutions improve communications, simplify tasks, and lead to better patient care outcomes.
This year, we’re excited to return to the International Veterinary Emergency & Critical Care Society conference (IVECCS 2024) from September 7–11 in St. Louis, Missouri. It’s the #1 conference for critical care vets, emergency vets, technicians, students, and other industry professionals.
Stop by our booth at IVECCS 2024 or contact us online at any time to learn more about veterinary software solutions.
A well-managed patient queue is essential for keeping a veterinary practice running smoothly. It’s the difference maker between happy pets and anxious ones. Between clients who keep coming back and ones who look elsewhere. It’s the difference between a pleasant, profitable workplace and one that’s tense and strained.
Many factors contribute to effective queue management. These include a hard-working staff, a well-designed building, and a smart game plan for managing patient flow.
You also need the right tools. In particular, great queue management software is a must-have for any busy vet practice.
If you’re looking to add or upgrade queue management software for your practice, we’re here to help. Here’s everything you need to know about the benefits of this tool and which features to look for.
Queue management software is a digital solution for managing patient flow. Basic versions of this type of software provide limited functionality for tracking when appointments start and end.
Modern, high-quality queue management software is much more advanced, providing a dynamic interface between the practice and its clients.
The key benefits of queue management software include:
Mobile check-in, also known as express check-in, is the use of a digital platform that streamlines the process of checking in for an appointment. Mobile check-in empowers clients to begin their appointment process remotely. They get a head-start on entering the patient queue and their appointment proceeds more smoothly once they arrive at the clinic.
Mobile check-in is:
Mobile check-in makes life easier for clients, pets, and veterinary staff. The mobile check-in process also pairs perfectly with the use of a virtual waiting room. This integration leads to reduced wait times and streamlined queue management.
Traditionally, the veterinary waiting room hasn’t always been a fun place for pets and clients to spend time. Many pets get anxious, noisy, and accident-prone when they’re stuck in a small space around strangers.
Now, thanks to queue management software, the waiting room experience doesn’t have to be stressful anymore.
After clients complete their mobile check-in, they enter a virtual waiting room. Using their mobile device, clients can see their position in the appointment queue as well as the estimated start time for their appointments. They don’t even need to stay in the physical waiting room—they can spend the majority of the wait time in the parking lot, down the street, or even at home.
In the virtual waiting room, automation keeps the queue running smoothly. Appointment start times are automatically updated as appointments end. Meanwhile, notifications and two-way messaging keep clients informed and in control of their waiting experience.
Queue management software can include a built-in communication platform between a veterinary practice and its clients. Ideally, this system includes two-way texting.
With two-way texting, the practice can send appointment updates and other info to clients. These messages may be automated or written by the staff. The client can then reply, prompting automated responses or direct responses from staff.
Two-way texting is a great way to reduce call volume, send and receive appointment data, and improve the reception staff’s ability to effectively manage the patient queue.
High-quality queue management software integrates several key systems in a veterinary practice. These include scheduling, intake, queue management, and billing. Thanks to this integration, it’s easy to collect and organize a wide variety of data in real time.
With advanced analytics and customized reports, queue management software provides insights into a practice’s operations. You can explore data like average wait time or appointment cancellation rates. This information provides the foundation for setting KPIs and goals, helping your business maintain a state of continuous improvement.
At ER Express, we supply busy veterinary practices with queue management software that streamlines workflows and improves the client experience.
To see what a software upgrade could mean for your practice, contact ER Express today to request a product demonstration.
As a devoted pet owner, you do your best to keep your pet in excellent health. Nevertheless, emergencies happen. In the long life of a dog, cat, or other pet, there’s a good chance that eventually they’ll suffer a sudden health problem.
Fortunately, veterinary emergency rooms are ready to help out with any issue that requires immediate attention—whether it’s a broken bone, a very sick tummy, or a life-threatening injury or illness.
If something ever happens to your pet that requires emergency care, you’ll want to be prepared. That means knowing where your nearest veterinary ER is located. You should also have a game plan for quickly and safely getting there.
It’s also important to know the steps involved in a visit to a veterinary ER. Here’s a quick look at what to expect, from checking in to the hospital to going through triage and waiting, to getting emergency care from the veterinary staff.
The first step in an ER vet visit is the check-in process. Checking in is how your basic info enters the hospital’s system and you secure your place in line to be seen by the care providers.
You can check in to a veterinary ER by simply showing up. The reception staff will take your information, add your pet to the patient queue, and provide an estimate regarding the wait time.
The downside of an in-person check-in is that you don’t enter the patient queue in advance. That means you might not be seen as quickly as you could have if you checked in on the phone or online. Plus, you won’t have any idea how long the waiting time is until you walk through the door.
To enter the patient queue in advance, you can call the ER. Or, if the clinic offers online check-in, you can easily provide your information by filling out a simple form on your mobile device. Then, you’ll enter a virtual waiting room that keeps you informed of your estimated appointment start time.
When you arrive at a veterinary ER, or check in online or by phone, triage begins. Triage is the process in which medical workers quickly evaluate the urgency of patients and sort the appointment queue accordingly. Pets that are bleeding, unconscious, or having difficulty breathing are treated as quickly as possible. Less urgent cases may have longer wait times.
Veterinary ER waiting times vary from place to place and day to day. Sometimes, you might receive immediate treatment. Other times, the wait may last for several hours.
If the hospital you’re visiting uses a virtual waiting room, you’ll be able to enter the patient queue remotely. That way, you can wait at home or in the parking lot until it’s time to be seen. During the wait, you can use the mobile platform to monitor your place in the queue. The system provides an estimated start time that automatically updates each time an appointment ends.
When your pet reaches the treatment room, they’ll be in the capable hands of the veterinarian and veterinary technicians. Depending on the pet’s condition and the hospital’s policies, pet owners may or may not be permitted to stay with the pet during treatment.
During treatment, the ER staff will determine a course of action and perform any necessary procedures to stabilize the animal. This may include surgery. Afterward, the staff returns the pet to the owner and discusses after-care recommendations.
After your pet is treated and returned to you, the veterinary staff will provide information about after-care. Typical after-care recommendations include:
If the veterinary practice offers a mobile platform, you can use that for all of your post-visit activities. These might include online payment, receiving educational info, and completing a customer satisfaction survey.
If you’re a veterinarian looking to improve the client experience at your ER or clinic, ER Express can help. We provide vets with client engagement software that reduces staff workload, improves client satisfaction, and ultimately leads to better patient care.
Contact ER Express today to arrange a product demonstration.
ER Express, a leading provider of innovative digital intake solutions is pleased to announce a strategic partnership with ezyVet powered by IDEXX, a global leader in cloud-based veterinary practice software. This collaboration aims to revolutionize the veterinary care industry by combining ER Express’s waitlist technology with ezyVet’s comprehensive practice management solutions.
The partnership between ER Express and ezyVet represents a significant step forward in streamlining and enhancing the efficiency of veterinary care. By integrating ER Express’s patient flow optimization tools and ezyVet’s advanced practice management software, veterinary clinics, and emergency hospitals will experience a seamless and integrated workflow from appointment scheduling to patient care and beyond.
Tyler Ulietti, Hospital Operations Coordinator at Charleston Veterinary Referral Center, shared his enthusiasm for the integration:
“The integration will help to take work off our front of house staff by allowing clients registering through ER Express to be placed on our hospital’s Triage section of our ezyVet calendar automatically. This will mimic how we currently handle incoming triages with the added benefit of requiring no manual input from staff aside from any changes that may need to be made. Having experienced how smoothly ER Express reads and writes information to and from ezyVet, I am very confident that clients will find the process extremely intuitive.”
Efficient Scheduling: The integration of ER Express’s scheduling system with ezyVet’s platform ensures a smooth and efficient appointment booking process, reducing wait times and enhancing overall client experience.
Streamlined Patient Flow: The combined capabilities of ER Express and ezyVet enable veterinary clinics to optimize patient flow, providing a more organized and efficient environment for both staff and clients.
Enhanced Communication: The partnership empowers veterinary professionals to communicate effectively with clients, colleagues, and support staff through integrated messaging features, improving collaboration and patient care coordination.
Minimize Staff Burden: Seamless integration between ER Express and ezyVet allows for easy access to patient records, treatment plans, and other critical information, ensuring that veterinary professionals have the necessary data to deliver high-quality care.
Advanced Reporting and Analytics: The joint solution offers robust reporting and analytics tools, enabling clinics to gain valuable business insights, make data-driven decisions, and continually improve their services.
This strategic partnership marks a significant milestone in the veterinary care industry, offering a comprehensive solution that addresses the evolving needs of modern veterinary practices. Both ER Express and ezyVet look forward to jointly contributing to the success and growth of veterinary practices.
For more information about ER Express and ezyVet, please watch the integration demo here or visit https://www.ezyvet.com/.
For pets and their owners, the veterinary waiting room experience is stressful.
For a client who comes to an animal hospital to deal with a pet emergency, waiting is hard—especially when they have no idea how long the wait will last. Even with an appointment, being seen on time isn’t a certainty. Sometimes, pets with more urgent needs jump the line, while clients with appointments struggle to keep their companions calm.
As a busy veterinarian, you can’t promise clients that every appointment will start on time, or that walk-ins will be promptly treated. What you can do is streamline the check-in process, optimize queue management, and provide helpful communications throughout the waiting process. All you need is the right software.
In the sections below, we’ll make the case for adopting a digital queue management system to improve check-ins, waiting, and client communication at your veterinary clinic or animal hospital.
The entire appointment queuing process poses challenges for pet owners, starting with booking or checking in to an appointment. If a pet owner’s only option is to call the clinic, this can be inefficient. The line may be busy, or a number of issues can complicate phone calls, such as bad reception, speech problems, or the slow nature of transmitting information over the phone.
Once an appointment is booked, the pet owner must arrive on time. If the clinic is having a busy day, the wait might be long—but the client won’t get the memo until they’re stuck in a crowded waiting room full of anxious pets.
According to a study by the American Medical Veterinary Association, 15% of veterinary appointments have waiting room times over 30 minutes.
Long waits are sometimes unavoidable, but the traditional waiting room system isn’t helpful. A paper-based system keeps clients out of the loop, involves lengthy intake paperwork, and forces pets and their owners to remain on-site for the entire wait. That’s a stressful situation for all parties.
Queue management software digitizes and automates the process of checking in for appointments, completing intake procedures, and progressing through the patient queue. Here’s a rundown of a few key features of queue management software.
Express check-in, or mobile check-in, is a streamlined appointment check-in process that clients can complete on their phones. To check-in for an appointment, a pet owner completes these simple steps:
Next, clients are automatically entered into a virtual waiting room. They immediately receive info regarding their position in the queue and the estimated start time of their appointment. Then, they can plan accordingly.
The traditional paper-based intake process for medical appointments isn’t ideal for modern vet care. Paper forms can’t be completed remotely, and thus tend to slow down the patient queue. They’re also unhygienic, waste-making, prone to human error, and create time-consuming data entry tasks for staff.
With queue management software, intake goes digital. On the same platform where they check in for appointments, clients can quickly complete patient registration forms and sign consent forms. These paperless processes can be completed remotely in advance of the appointment, so there’s no delay when they arrive at the clinic.
After checking in and completing intake forms, pet owners and their companions enjoy a flexible waiting room experience. Because they’re kept informed regarding their exact position in the patient queue, they don’t need to spend their entire wait on-site.
With virtual waiting, clients and pets can pass the time at home or out and about while they monitor their position in the queue. Then, when their appointment start time draws near, they can wait in their car in the parking lot or in another comfortable nearby location. Without being stuck in the waiting room, clients enjoy a more flexible appointment process—while pets avoid the stress and anxiety of a crowded waiting room.
Queue management is a major challenge in veterinary care, but the right software makes a world of difference.
At ER Express, our queue management system streamlines check-ins and creates a more flexible waiting room experience for clients and pets.
Ready to see the transformative effect of great queue management software? Contact ER Express today for a product demonstration.
From medical appointments to hotels to restaurant waiting lists, today’s consumers expect fast, easy mobile check-in options. Why should veterinary appointments be any different?
The traditional veterinary check-in process is full of stress and uncertainty for clients. They want their sick pets to be seen as quickly as possible. But, they often don’t have a clear indication of appointment availability until they walk through the door. Then, they may be met with a stack of intake paperwork to fill out, further delaying their appointment time and adding more stress.
Fortunately, express check-in solutions are changing the way veterinarians welcome clients and pets to their clinics. Let’s explore how express check-in works for veterinary care and why every practice should embrace this helpful tool.
Express check-in (also known as mobile check-in) refers to a streamlined check-in process that doesn’t require waiting for in-person assistance. Express check-in is a common benefit in the hospitality industry and is increasingly offered by medical practices.
The key features of express check-in include:
For veterinary care, mobile check-in simplifies the appointment process for clients while making it easier for staff to manage the patient queue.
Mobile check-in for veterinary clinics and animal hospitals works on a website or app. Clinics can quickly direct clients to their platform via an SMS link or QR code.
To complete a mobile check-in, a client completes a simple digital questionnaire to provide the practice with key info regarding the nature of the visit. Requested info typically includes:
Clients can usually answer these questions without assistance in less than two minutes. After submitting their info, the client is entered into a virtual waiting room. They’re immediately notified of how many pets are ahead of them in the queue, along with additional information about how the practice prioritizes appointments.
While they wait to be seen, clients and their pets can pass the time in their car or outdoors near the practice. Throughout their wait, they can monitor their place in line and maintain a precise estimate of their appointment’s start time.
Express check-in and virtual waiting improve the appointment experience for pets, their owners, and veterinary staff.
For pet owners, express check-in makes it easier to begin the appointment process remotely. The ability to check in from a phone means that clients can quickly secure their place in the queue without being physically present at the clinic. Not even a phone call is required.
Then, immediately knowing their place in line and their estimated start time helps clients time their visit to reduce the amount of time spent in the physical waiting room. This reduces the stressful waiting room experience for pets. With virtual waiting, pets aren’t forced to spend an extended wait in the proximity of other anxious animals. This helps them start their appointments with a lower stress level, leading to better care.
Mobile check-in is a big win for vet staff, too. The digitally-managed queue uses automation to update projected appointment times and provide notifications to clients. That means less data entry and guesswork for reception staff.
Plus, the physical waiting room is less crowded, and therefore a much lower-stress environment. Fewer animals in the waiting room means less noise, fewer accidents to clean up, and a calmer, more pleasant environment for workers, pets, and pet owners.
If you’re eager to improve the check-in process at your veterinary clinic or animal hospital, ER Express can help. We supply busy veterinarians with digital client engagement software that streamlines check-ins, reduces pet stress, and improves the quality of care. It’s a win-win-win for pets, their owners, and veterinary staff.
Our cloud-based digital engagement tools for vet care include mobile check-in, paperless digital intake tools, and virtual waiting rooms.
To learn more, contact ER Express today to request a screenshare product demonstration.
As a talented and experienced veterinarian, you’re passionate about providing excellent patient care and top-notch customer service. Your skills are sharp and your bedside manner can’t be beat—but what about your tools?
A modern veterinary practice needs modern tools. These include the digital systems that help you run your practice smoothly while providing clients with helpful, timely communications.
Are you a late adopter of digital engagement tools? Or, is your current software performing below expectations? If so, then we’re here with a quick primer on all you need to know about the latest client engagement tools for vet care. In the sections below, we’ll describe the most common and helpful veterinary digital engagement tools and discuss their value in improving care and customer service.
Digital patient engagement tools are software-based tools that streamline communications and transactions between a healthcare provider and a patient (or a veterinary client). Engagement tools are often cloud-based. They’re typically accessed via a website, app, or a digital kiosk inside a practice’s facility.
Examples of digital client engagement tools include:
These tools replace slow traditional communication methods and help clients feel more in control of their appointments and care.
Digital engagement tools improve customer service by making it easier for clients to complete appointment activities like scheduling, intake, and payment. Clients can complete these tasks from their computer, phone, or tablet. This means less paperwork, less waiting, and 24-hour access to some activities.
One area in which digital engagement offers tremendous benefits is the waiting room.
Traditionally, a client shows up early for their appointment and hopes to be seen on time. They fill out paper forms, which then must be manually entered into the system by reception staff. Then, they pass the time in a crowded waiting room, unsure of when their appointment will actually begin.
Mobile check-in and virtual waiting remove uncertainty, relieve stress on clients and pets, and create a more pleasant appointment experience.
Mobile check-in allows a client to check in to their appointment from a personal device. If intake forms are required, these are easily completed via the client’s device or on a self-service kiosk. These processes don’t require printing, scanning, or paperwork—resulting in a simpler, waste-free, hygienic check-in process.
After check-in, a client and their pet move into a virtual waiting room. On their phone or on a screen in the waiting room, they can monitor their place in the queue as well as their appointment’s projected start time. Start time estimates are automatically updated each time an appointment ends.
Best of all, clients and pets don’t need to wait in the physical waiting room. They can pass time in their car or around the grounds.
By removing the need to idle in a crowded waiting room, digital engagement tools provide relief for the most stressful part of a veterinary appointment. The waiting room experience becomes streamlined and enhanced by helpful communications, representing a huge customer service win for all parties.
Digital engagement tools don’t only make life easier for clients and veterinarians. They also benefit patient care by creating a more comfortable appointment process.
Pets are often nervous and irritated in the waiting room. With a traditional waiting room system, it’s difficult to alleviate pets’ anxieties. Clients don’t know exactly when their appointments will start, so they’re stuck. Throughout the day, the waiting room contains a revolving group of multiple pets—and they aren’t always enjoying one another’s company.
With patient engagement tools, the intake process is streamlined and the waiting room experience is flexible. For pets, that means less time in an anxiety-inducing space. In turn, pets are more relaxed when they enter the treatment room, leading to a calmer and more productive appointment.
At ER Express, we equip veterinarians with easy-to-use digital engagement software that improves communications and customer service. Our software solutions save time, boost efficiency, and improve the veterinary experience for pets, pet owners, and staff.
Our user-friendly software-based tools and features include:
Ready to explore the very best digital engagement tools for your practice? Contact ER Express today to schedule a screenshare product demonstration.
Imagine the scene: The waiting room is packed, a frantic pet owner paces with a whimpering dog, while another juggles a squirming kitten and a stack of paperwork. Appointments are running behind, and the phone keeps ringing with emergencies. This chaotic scenario is all too familiar for veterinary practices.
Effective waitlist management is the key to transforming this stressful situation. It’s more than just keeping a list; it’s about creating a system that ensures a smooth flow for both scheduled appointments and walk-in cases.
Think about the benefits: happier clients with reduced wait times and clearer communication, a calmer and more efficient staff, and even a potential boost to your clinic’s revenue. Here’s how:
Let’s face it, veterinary practices deal with inherent unpredictability. Emergencies can erupt, throwing off even the most meticulous schedule. Communication gaps with pet owners waiting for updates can lead to frustration.
Here are some specific challenges veterinary practices face when it comes to waitlist management:
So, how can you conquer these challenges and create a waitlist system that works for everyone? Here are some key strategies:
Clear communication is vital for successful waitlist management. Here are some tips:
A well-oiled waitlist system hinges on good scheduling practices as well:
Taking control of your waitlist doesn’t have to be overwhelming. Here at ER Express, we understand the challenges veterinary practices face and offer a suite of waitlist management software solutions designed to meet your specific needs.
Our user-friendly software streamlines waitlist management improves communication with pet owners, and empowers your staff to operate more efficiently.
Contact us today for a free consultation and discover how our waitlist management solutions can transform your veterinary practice. Let’s create a smoother waiting experience for everyone involved – your vet staff, your clients, and most importantly, their furry loved ones.
Imagine the scene: Fidgety paws pace the waiting room floor. A chorus of barks and meows fills the air. Anxiously, you check your watch for the tenth time. Sound familiar? Long wait times are a common pain point for both pet owners and veterinary practices. Clients grow frustrated, and pets can become stressed in unfamiliar environments.
But what if there was a way to streamline the waiting room process, reduce stress for pets, and keep clients happy? Queue management systems offer a solution, transforming the way veterinary practices handle patient flow.
Digital Queue management systems are software solutions designed to organize and optimize the flow of patients within a healthcare setting. In the context of veterinary practices, these systems offer a multitude of benefits for both clients and staff.
The benefits of queue management systems extend far beyond the waiting room. Here’s how these solutions can revolutionize your veterinary practice’s operations:
With a variety of queue management solutions available, selecting the right system for your veterinary practice is crucial. Consider factors such as the size of your clinic, your budget, and the specific features you require. Some systems offer basic check-in functionality, while others include advanced features like appointment scheduling and online pet portals. Consulting with a queue management specialist can be invaluable in assessing your specific needs and ensuring a smooth implementation process.
Queue management systems are no longer a luxury, but a vital tool for modern veterinary practices. Imagine a waiting room where clients are informed, pets are relaxed, and your staff is empowered to deliver exceptional care. With queue management, this vision can become a reality.
ER Express can help you navigate the process of selecting the right system for your clinic and ensure a seamless implementation. Contact us today to learn more about how queue management can transform your practice and create a wagging-good experience for everyone involved.
When a furry family member experiences a sudden medical emergency, every minute counts. Animal hospitals equipped with efficient tools can significantly improve response time and treatment outcomes. This comparison sheds light on the functionalities of two prominent veterinary software solutions: ClockwiseMD and ER Express. By dissecting their sign-in workflows, staff-facing interfaces, and client registration processes, we can determine which platform best equips veterinary practices to handle emergency situations effectively.
A smooth sign-in process is crucial for both staff and clients in an emergency setting. Clients arriving at the animal hospital are likely experiencing a great deal of stress, and a quick and efficient check-in can alleviate some of that anxiety. For staff, a streamlined sign-in allows them to swiftly gather essential information and prioritize cases based on urgency.
ClockwiseMD offers a standard sign-in workflow that may not be specifically tailored to veterinary emergencies. While it likely captures basic client and pet details, it might lack features crucial for rapid triage in an animal ER setting. For instance, the intake forms might not have fields for recording the nature of the emergency or the location of the pet’s injury.
ER Express, on the other hand, boasts a sign-in workflow specifically designed for veterinary emergencies. Their digital intake form goes beyond basic details and includes features that expedite the triage process. One such feature is a pet injury diagram that allows clients to visually indicate the location of their pet’s ailment. This provides staff with valuable information at a glance, allowing them to prioritize cases more effectively. Additionally, ER Express comes pre-loaded with over 30 symptom sets to flag specific medical concerns based on the client’s description. These sets can include options like “unproductive vomiting” or “chocolate ingestion,” helping staff identify potential emergencies swiftly. Furthermore, ER Express allows each veterinary emergency room to customize the symptom list to fit the specific needs of their practice.
In a fast-paced emergency environment, an intuitive and user-friendly interface is paramount for staff. Staff juggle multiple tasks simultaneously, and a software solution that hinders their workflow can create bottlenecks and delays in treatment.
ClockwiseMD’s staff interface might require navigating through multiple tabs to manage the flow of patients. For instance, there might be separate tabs for viewing waiting patients, pets ready for treatment, and discharged animals. This can make it cumbersome for staff to get a holistic view of the emergency room’s status at any given time. Additionally, ClockwiseMD might offer limited customization options for the staff interface, hindering the ability to tailor the software to the specific workflow of each veterinary practice.
ER Express prioritizes staff ease of use with a centralized view of all patients. Their interface displays a clear picture of all pets in the emergency room, categorized by their current status (waiting, triaged, in treatment, etc.). This allows staff to monitor the queue and prioritize cases efficiently. Furthermore, ER Express empowers veterinary practices to extensively customize the staff interface. This includes creating custom patient statuses, tailoring workflow triggers, and personalizing text message templates sent to clients. For instance, a practice might choose to create a “critical” status for pets requiring immediate attention. Additionally, they can set up automated text alerts to notify clients when their pet moves to a new treatment stage. ER Express also allows customization of the wording used in client communication, ensuring clarity and consistency in messaging.
When a client arrives at an animal emergency room, it’s crucial to acknowledge that they are likely going through a substantial amount of emotional distress. A user-friendly registration process can significantly reduce their burden during this difficult time.
ClockwiseMD might offer the option to opt-out of paper forms, which can be a convenience for some clients. However, it might not have a system in place to encourage clients to pre-fill digital forms before arriving at the clinic. This can lead to delays at the front desk as staff assist clients with filling out forms during a busy time.
ER Express takes a proactive approach to client registration. Their system facilitates pre-filled forms, allowing clients to complete most of the registration process before even arriving at the clinic. They also automate reminder texts to nudge clients to complete any outstanding portions of the forms. Furthermore, ER Express offers two-way texting functionality, allowing clients to reach out for assistance if they encounter any difficulties while filling out the forms. This feature not only streamlines the registration process but also demonstrates a commitment to client support during a stressful time. Studies have shown that ER Express’s system results in a remarkably high client completion rate for digital forms, minimizing delays and allowing staff to focus on providing immediate care.
By closely examining ClockwiseMD and ER Express, we can see a clear distinction in their approach to veterinary emergencies. ClockwiseMD might be a suitable solution for general veterinary practices, but its functionalities may not be specifically tailored to the high-pressure environment of an emergency room. ER Express, on the other hand, stands out with its features designed to expedite triage, streamline staff workflows, and prioritize client convenience.
The pet injury diagram, pre-loaded symptom sets, and customizable intake forms in ER Express empower staff to rapidly assess incoming emergencies. The centralized patient view, extensive customization options, and automated client communication features enhance staff efficiency and ensure clear communication with pet owners. Finally, the emphasis on pre-filled forms, reminder texts, and two-way messaging in ER Express demonstrates a commitment to minimizing client stress during a critical time.
For veterinary practices seeking to optimize their emergency response and provide exceptional care to pets in need, ER Express emerges as a powerful and user-friendly solution. If you’d like to learn more about how ER Express can transform your veterinary emergency practice, contact us today.
We are excited to announce that ER Express is now fully integrated with ezyVet! This powerful collaboration streamlines your practice management by seamlessly connecting ER Express’s online check-in and digital intake tools with ezyVet’s comprehensive veterinary software. Request a demo today to see how this integration can elevate your clinic’s efficiency and enhance the overall experience for your staff and clients.
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