Operations Director Destiny Biggs (left) and Office Manager Candace Lewis (right) with their lobby poster at the Washington Road location

We’re pleased to announce our latest EHR integration with the Aprima practice management system at MedNow, a multi-facility urgent care / primary care based in the Augusta, GA. After piloting Check-in Express + Walk-in Express at one location, MedNow is expanding its rollout to help increase patient volume, reduce manual data entry for registration staff and smooth out patient flow.

Aprima bi-directional integration

MedNow’s implementation features a fully automated bi-directional integration with their EMR, Aprima (recently acquired by eMDs). As a result, the program has:

• Reduced manual data entry for registration staff, who previously hand-typed each patient’s demographic information, chief complaint, etc.
• Allowed staff to “live” in one system (Aprima) rather than toggle back and forth between separate systems.
• Made staff training very simple – it took less than 10 minutes to show front office staff how the online check-in and walk-in queuing system works.

The bi-directional integration automatically writes patient arrivals into Aprima and matches existing patients to their medical record number. It also reads workflow updates, (for example, how many patients are in the lobby, at triage, ready to discharge, etc.) to automatically space apart treatment times based on surges in the real-time census.

ER Express worked closely with Aprima’s technical team and Redox Engine, our integration partner.

A well-rounded marketing effort

MedNow’s third-party marketing agency took most of the marketing efforts into their own hands with the advice and assistance of the ER Express marketing team to create a robust campaign and website integration that has already had up to 15% of patients checking in online in the first month of go-live. Among the many avenues they used to get the word out, including social media posts, in-lobby standing posters and tent cards, they also created a commercial for the online check-in service.

MedNow followed many of our best practice recommendations for their website, making it a great example for future clients. Not only is the online check-in service uniquely branded as MedNow Express and extremely visible on the home page with more than one point of access, but their landing page for the service features a helpful interactive map that displays the relative locations of all the participating facilities and their first available check-in times. In keeping with our best practices, the landing page also features the what, why, and how of online check-in so patients are well educated about the service before checking in.

All-in-all an excellent start with a great client! Stay tuned for our integration with MedNow’s Virtual Visit scheduling – a first for us.