Waitlist Software for Animal & Human Health

Make health care visits convenient and efficient for your clients, patients and staff. Our Virtual Waiting Room platform enables clients or patients to secure their place in line via mobile phone or computer, and gives staff access to intake information right when they need it.

Convenience for all types of care

ANIMAL HOSPITALS

URGENT CARE
CENTERS

EMERGENCY
ROOMS

LABS & TESTING
FACILITIES

PHARMACIES

SPECIALTY
CLINICS

How it works

Save your spot

All clients or patients check-in through your website or upon arrival from their phone (or lobby kiosk) via text link and are automatically assigned a projected treatment time.

Wait time anxiety is reduced

To stay in the loop, clients or patients receive automated text alerts with status updates. A waiting room status monitor displays place in line, projected treatment time, and status updates.

Your reputation is improved

After their visit, clients and patients can receive a quick text-based feedback survey to rate their experience.

Big wins for people and pets

Create a contactless experience

Keep everyone safe by moving the check in and intake process to personal devices so that waiting can be done outside of the clinic.

Reduce phone calls & save time

Instead of being tied up on the phone or dealing with paperwork, free up your staff to focus on your clients or patients.

Automate communication

Automatically send text updates to keep clients and patients in the loop. Additionally, use built-in two-way texting to send individual SMS messages.

Improve the experience

Virtual waiting and digital intake add convenience, save time, and shorten wait times – all perks that make your clients and patients happier.

Tools That Keep Your Staff in Control

Virtual waitlist

Communicate with, view, and control the flow of both walk-in and online patients in one place

Digital intake forms

Download submitted PDF files of the digital forms completed on their phone

Update notifications

Auto text clients or patients ready-to-treat, wait time delay, post-dispo survey, and customized messages

On-demand reporting

Access real-time, custom reports showcasing volume, visit types, feedback, ratings & more

"We're already seeing a great improvement in our hospital flow vs the program we were using previously for client admission, and the CSR team said that their client interactions are significantly easier due to being able to use the text message function.”

"We have used several different check in systems and none of them have had the responsiveness, ability to customize, and availability of the implementation staff, training staff, and follow up of ER Express."

"[ER Express] allows pets visiting with urgent care to completely bypass the front desk and lobby. This eliminates pressure on our client service representatives while simultaneously preventing our GP clients from feeling the burden of our added patient load."