For urgent care staff, letting patients know when they’ll be treated has often been a guessing game. With Check-in Express you can take control of wait time uncertainty by using smart, digital tools that learn your current and historical patient flow and automatically assign accurate treatment times.
Virtual Patient Queuing
Make health care visits convenient and efficient for your patients and staff. Our Virtual Waiting Room platform lets patients schedule appointments, complete forms, and secure their place in line via mobile phone or computer, and gives staff access to intake information right when they need it.
Join the hundreds of health systems using Check-in Express
Automate the waiting room
How it works
1
Patients sign in
All patients sign in upon arrival from their phone (or lobby kiosk) via text link and are automatically assigned a projected treatment time.
2
Wait time anxiety is reduced
Patients receive automated text alerts with status updates to stay in the loop. A waiting room status monitor displays patients’ place in line, their projected treatment time, and any status updates.
3
Your reputation is improved
After their visit, patients can receive a quick text-based feedback survey to rate their experience.
Standout features
- Adjustable capacity settings
- Custom screening questions
- Optional EMR integration
- Real-time reporting & analytics
- Acuity safeguard
- One-way and two-way texting
- Digital signatures
- Automated text updates
- Reschedule, delay, & cancel options
- AI-driven treatment times
- Insurance & ID card upload
- HIPAA-compliant
Provide low-contact access
Give patients the safe and convenient experience they expect by allowing them to get in line from home, on-the-go, or from the parking lot to minimize exposure.
Manage patient expectations
Keep patients in the loop throughout their visit via automated SMS messages. Send a custom text survey after their visit to gather their feedback.
Optimize patient throughput
Digitize your patient queue. Our algorithm uses historical patient data and current throughput to calculate and assign accurate treatment times.
Reduce staff workload
Free up your staff by allowing patients to self check-in on arrival and keeping them informed via auto-texts and a digital lobby display.
"Check-in Express helped us target patients who prized convenience and speed and gave them another tangible reason to choose us."
David Low | Director, Sales & Marketing | CareWell Urgent Cares