CVMA | ER Express

Waitlist Software & Digital Intake Tools

FOR ANIMAL HOSPITALS & VETERINARY URGENT CARES

Digitize your check-in, registration & waitlist management all in one platform

MOBILE CHECK-IN • VIRTUAL WAITING • PAPERLESS REGISTRATION

How it works

Step 1

Let clients check in remotely

Step 2

Collect digital forms

Step 3

Keep clients in the loop

Allow clients to check in from their phone via your website, a text link, or QR code and automatically get added to your virtual waitlist.

Customize forms to cover your needs such as gathering pet and owner information, visit information, and e-signatures for consent.

While clients wait, keep them informed every step of their visit via custom, auto SMS alerts and two-way texts from your staff.

Streamline your workflow

Save staff & client time

Ease communication

Canadian customer spotlight

Central Toronto Veterinary Referral Clinic (CTVRC) uses ER Express mobile check-in and intake software to better manage their emergency visit patient volume, wait time, and client experience.

See what their clients are saying

We brought our husky in for gastric issues at 1am. They have a great system where once you've registered, they text you when it's time to come to the clinic. No waiting in the car or the waiting room. The staff was wonderful, thoughtful, and considerate of both our dog's needs and our frayed nerves. As good an experience as I could have ever asked for

We took our kitty Robot here tonight after we noticed her straining in the litterbox & blood in her urine. Their system allows you to wait at home with your pet & they will text you when it’s time to come in. This allowed Robot to be home & comfortable rather than stuck in a waiting room. Thank you to everyone at the clinic, you’re doing amazing work & we are grateful for you

As good vibes as you could possibly have at such a stressful time. Their online check in process makes everything so much easier. Staff were incredibly kind and personable and eager to answer questions. I feel good knowing I can call here 24/7 and know good care is available

I am so thankful I found CTVRC in those moments and checked in via their streamlined text system. I was immediately notified of an opening for Teddy and brought him in within 20 minutes. He was seen right away and unfortunately needed to be hospitalized. I have never experienced anything like this before, but was comforted in knowing that I would receive regularly scheduled updates. I am incredibly grateful for the care and compassion that CTVRC showed me and Teddy and would not hesitate to recommend their services.