Offer patients the ability to save their spot in your virtual queue via a scheduling widget on your website and to do their waiting from home. Block off or open up time slots based on how busy your facility is and effectively direct patients to the facility with the most capacity to treat them. Not only does this save patients time and give them the convenience of choice, but it helps to reduce your wait times and decongests the waiting room.
Reduce contact and increase efficiency by prompting patients to register via mobile intake forms while they wait. Customize forms to cover your needs including gathering insurance card and ID images and electronic signatures. On submission, forms are automatically sent straight to your staff.
Allow your walk-in patients to sign in remotely from their mobile phone or from your lobby via digital kiosk. Once in the queue, both walk-in and online check-in patients can now be texted with updates about their visit and their place in line through automated alerts and/or texts from your staff. Upon disposition, all patients receive a customized feedback survey with a prompt to review your practice online.
David Low | Director, Sales & Marketing | CareWell Urgent Cares